CX Support Pulse
Qualtrics-powered tool to measure customer feedback concerning incident resolution
For all companies who offer support services or want to collect feedback regarding contact moments with customers.
Value Proposition
The CX Support Pulse tool streamlines and enhances your post-incident resolution (or-post communication) process. Gather quintessential feedback to further improve customer satisfaction and support. Visualize weak spots and observe customer satisfaction increase over time. With automated actions, you can trigger the right people at the right time to ensure that no customer is left hanging.
Features
- Gather and analyze post-support feedback
- Improve support and communication with customers
- Manage and automate support feedback/follow-up
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