CX Qualtrics Connect
Enrich your Qualtrics X data with SAP Commerce O data to gain better customer insights
For companies who want to leverage the integration of SAP Commerce and Qualtrics to improve the customer experience.
Using CX Qualtrics Connect, you can easily combine operational O data from SAP Commerce with the customer’s survey responses in Qualtrics (X data). The solution enriches the survey responses from your customer with data generated in SAP Commerce, such as the code of a recently placed order, a ticket number, cart totals, navigation behavior, and more. This combination of X and O data can be viewed in dashboards that can, for example, show the sentiment of a specific (group of) customers. To facilitate the usage of this data, CX Qualtrics Connect also extends out-of-the-box SAP Commerce tools like the Assisted Service Module (ASM) to allow customer service employees to access this data during customer contact moments.