If your current AMS provider is struggling to meet their SLAs due to the impact of COVID 19, we have an emergency ticket resolution service to help you manage business critical SAP applications. During this critical time, if your provider is unable to meet the response time that you require to keep your business running, our Critical Issue Resolution Group will pick up any ticket that you assign to us.
Our global AMS service operates from locations with proven, reliable infrastructure, meaning that when the lockdowns hit, we were able to continue supporting our clients without missing a single Service Level. During the current crisis, we are offering organisations running complex supply chains a backstop in case their incumbent AMS provider cannot resolve system issues fast enough.
"The Delaware team picked up the support of our live SAP solution with no transition from our previous offshore provider. We have been able to keep people working in the UK and ensure the business can support our unprecedented levels of orders in these exceptional times. Delaware has been both flexible and structured to ensure the growth of these important investments for us. The level of professionalism and collaboration in terms of remote working has been impressive. This has been much, much easier than we ever imagined."