AMS Key System Insurance

An emergency support ticket resolution service

If your current AMS provider is struggling to meet their SLAs due to the impact of COVID 19, we have an emergency ticket resolution service to help you manage business critical SAP applications. During this critical time, if your provider is unable to meet the response time that you require to keep your business running, our Critical Issue Resolution Group will pick up any ticket that you assign to us.

Guaranteed 30-minute response time on all assigned tickets
24/7 global support
Multi-lingual capability
Zero cost system connectivity set-up

Value proposition

Our global AMS service operates from locations with proven, reliable infrastructure, meaning that when the lockdowns hit, we were able to continue supporting our clients without missing a single Service Level. During the current crisis, we are offering organisations running complex supply chains a backstop in case their incumbent AMS provider cannot resolve system issues fast enough.

Do you have any questions?

AMS Insurance

Price on request
  • Monthly AMS Key System Insurance
  • One-off contract 

Customer testimonial

"The Delaware team picked up the support of our live SAP solution with no transition from our previous offshore provider. We have been able to keep people working in the UK and ensure the business can support our unprecedented levels of orders in these exceptional times. Delaware has been both flexible and structured to ensure the growth of these important investments for us. The level of professionalism and collaboration in terms of remote working has been impressive. This has been much, much easier than we ever imagined."
Large UK-based manufacturer - CFO

Contact our expert

Simon Harbour

Having worked in the SAP industry for over 25 years, covering all things technical, Simon has seen many changes, from the early days of R/3 right through to the latest version of S/4. He started out on the customer side as one of the early UK R/3 adopters working closely with SAP and System Integrators to successfully implement followed by a period of support, following which he joined SAP. For 10 years he worked around the globe on cutting-edge implementations, hosted systems of many varieties shapes and sizes and new product introduction.

Simon has been building and delivering SAP environments using customer data centres, system integrator hosted traditional infrastructure and proprietary virtualised environments. Simon is Head of Azure and is focused on their eco-systems of SAP and Microsoft and using Azure as their only platform to host SAP.

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