FAST CX Manufacturing

Customer intimacy template for the manufacturing industry, based on SAP CX

For companies in the manufacturing  industries who care about their customers and need to deliver a consistently great experience at every touchpoint, channel & device.

SAP Qualified Partner-Packaged Solution
Fast and cost efficient implementation
Boost customer intimacy
End-to-end platform which focuses on optimizing the CX & personalized content

CX for Manufacturing

FAST C/4 Manufacturing is a cost efficient Customer intimacy template, based on standard C/4 HANA technology. It consists of best practices, an agile but pragmatic project approach and extensive documentation. It allows you to provide a better service by assisting your customers by helping them find new products, see exclusive promotions, receive personalized content & download technical data sheets. It focuses on:

  • Sales Force Automation
  • Complaint Management
  • Configure, Price, Quote
  • Campaign Management
  • B2B Commerce
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What can you expect

  • Cost-efficient 
  • Customer Intimacy template
  • Industry-specific best practices
  • Agile but pragmatic approach and extensive documentation

FAST CX Manufacturing

€25 per 1 million revenue/year

(Min SGD3k/annum)

Cost of Implementation

Commerce SGD380K

Marketing SGD75K

Sales SGD60K

Budget may defer depending on requirements

SAP License Cost

Commerce Standard 

  • SGD360,000 annually
  • 100k orders

Marketing Standard 

  • SGD64,000 annually
  • 100k contacts

Sales Prof 

  • SGD18,000 yearly 
  • Min. 10 users

Terms & Conditions

Contract for 3 years

Early termination fee: 2 years

Right to use IP during contract term

  • Excl. integration
  • Excl. customization
  • Excl. warranty
  • Excl. maintenance

Contact our expert

Sebastian Dahm

Sebastian is the Customer Experience Lead at delaware Singapore. He is an experienced professional with a demonstrated track record in business consulting & the SAP Ecosystem. Sebastian specialises in Cloud solutions, in areas such as Partner Management, Sales and Customer Experience.

He has many years of experience working in Asia as a product principal. This gives him a good connection to the Asia Pacific market and considerable insights into the needs of a broad range of industries, first amongst which the food and manufacturing industries.

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