Perfect for companies that want to explore the true value of CX and learn how it can support their future digital transformation.
The CX Upgrade Assessment provides insights into the following questions:
- What is the quality of the current CX implementation?
- Can we leverage and benefit from a CX upgrade?
- Does CX fit with our future digital roadmap?
- What are the benefits and the costs for a Min. Valuable Product?
- AS-IS requirements
- TO-BE requirements
- Scoring summary
- Assessment of the as-is
- Assessment of the to-be
- Identification of an MVP & budget estimation