CX Upgrade Assessment

Assessing CX against the digital roadmap

Perfect for companies that want to explore the true value of CX and learn how it can support their future digital transformation.

Quality assessment
Advice on to upgrade or not to upgrade
Prioritization of future roadmap

The CX Upgrade Assessment provides insights into the following questions:

  • What is the quality of the current CX implementation?
  • Can we leverage and benefit from a CX upgrade?
  • Does CX fit with our future digital roadmap?
  • What are the benefits and the costs for a Min. Valuable Product?

We deliver:

  • AS-IS requirements
  • TO-BE requirements
  • Prioritization
  • Scoring summary
  • Budget
  • Assessment of the as-is
  • Assessment of the to-be
  • Identification of an MVP & budget estimation
Do you have any questions?


€15 000

Packaged consulting services

  • Assessment workshops
  • Validation session
  • Presentation findings

Contact our expert

Lion Schijvens

Lion is a lead expert for the SAP Customer Experience portfolio. He has more than 15 years of experience in implementing SAP CX and CRM solutions for many medium-sized and large companies. His ambition is to deliver solutions that enable our customers to create magical moments so they can amaze their customers.

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