Cost-to-serve Quick Scan

For organizations with profitability challenges and more service demanding customers

for whom?

For organizations in B2B facing more service demanding customers and pressure on the bottom-line profitability


  • Tool for managing customer profitability
  • Pre-built cost allocation logic
  • Simple to use, even for “non-financials”


  • A typical ROI of < 1 year is to be expected
  • Up to 1% point profit increase within the year

Value Proposition

The Quick Scan is an out-of-the-box solution that allows to discover new profit potential within a month. It contains a pre-built set of cost pools and processes which are relevant for B2B organisations with more and more service demanding customers. The tool guides end users from data entry to insights and provides concrete profit action plans.


Our expert

Thierry Bruyneel

Thierry spent the first decade of his career amassing expertise in all areas of finance, having executed projects related to budgeting & planning, M&A, balanced scorecard, analytical accounting, management accounting, costing, management reporting, financial performance management and activity-based costing. Now, as a partner at delaware, Thierry is responsible for the controlling and performance management activities and also drives the company’s growth initiatives in big data and analytics.

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