CX FSM Connect
Optimize your end-to-end service flow with SAP Field Service Management and CX FSM Connect
For service companies interested in delivering exceptional customer experiences by automating the creation of service calls in Field Service Manager.
FSM Connect is an Outlook add-in that automates service call creation from Outlook to SAP Field Service Management. Using FSM Connect, the details contained within an e-mail can easily be converted into an FSM service call in just a few clicks. Based on the sender’s e-mail address, the business partner will already be connected to the service call.
- Faster creation of service calls from Outlook
- End-to-end service delivery
- Recognition of FSM business partners from Outlook