back to store overview

CX FSM Connect

Optimize your end-to-end service flow with SAP Field Service Management and CX FSM Connect

Explore
Benefits Value Proposition Features Pricing References Contact

For service companies interested in delivering exceptional customer experiences by automating the creation of service calls in Field Service Manager.

Lower end-to-end execution time for faster delivery from customer request to technician
Higher efficiency through less manual administration
Greater customer satisfaction

Value Proposition

FSM Connect is an Outlook add-in that automates service call creation from Outlook to SAP Field Service Management. Using FSM Connect, the details contained within an e-mail can easily be converted into an FSM service call in just a few clicks. Based on the sender’s e-mail address, the business partner will already be connected to the service call.

Features

  • Faster creation of service calls from Outlook
  • End-to-end service delivery
  • Recognition of FSM business partners from Outlook
Do you have a question?
Contact us

Pricing Plan

Our general terms and conditions

CX FSM Connect

€2,000 Implementation cost
Fee €8 per user per month
Contact

Our references

Contact our expert

Christoph Bogaerts

Christoph has more than 13 years experience and has a passion for customer engagement and commerce. “We seek to create magical moments for our customers so they can amaze their own customers.”

Error, please try again.

Your message has succesfully been received, we will contact you as soon as possible.

(*) this field is required

Related content

SAP C/4 HANA

Previously known as SAP Hybris, SAP C/4 HANA is the Customer Experience platform where you can unify customer identity, marketing, commerce, sales and customer service.