CX FSM Connect

Optimize your end-to-end service flow with SAP Field Service Management and CX FSM Connect

For service companies interested in delivering exceptional customer experiences by automating the creation of service calls in Field Service Manager.

Lower end-to-end execution time for faster delivery from customer request to technician
Higher efficiency through less manual administration
Greater customer satisfaction

Value Proposition

FSM Connect is an Outlook add-in that automates service call creation from Outlook to SAP Field Service Management. Using FSM Connect, the details contained within an e-mail can easily be converted into an FSM service call in just a few clicks. Based on the sender’s e-mail address, the business partner will already be connected to the service call.


  • Faster creation of service calls from Outlook
  • End-to-end service delivery
  • Recognition of FSM business partners from Outlook
Do you have a question?

CX FSM Connect

€2,000 Implementation cost
Fee €8 per user per month

Our references

Contact our expert

Christoph Bogaerts

Christoph has more than 13 years experience and has a passion for customer engagement and commerce. “We seek to create magical moments for our customers so they can amaze their own customers.”

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